Terms of Service

Welcome to Arrvo. By creating an account, accessing, or using the Arrvo platform ("Service"), you ("you", "your", or "the Business") agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

These Terms form a legally binding agreement between you and Arrvo ("we", "us", "our"), operated in the United Kingdom. If you do not agree to these Terms, do not use the Service.

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. We will notify you of material changes by email.

To use Arrvo you must:

• Be at least 18 years of age.
• Be operating a legitimate service business in the United Kingdom.
• Have the legal authority to enter into these Terms on behalf of yourself or your business.
• Not be prohibited from using the Service under applicable law.

Arrvo is designed for business use only and is not intended for personal, household, or consumer use.

Arrvo provides software tools that enable service businesses to:

• Send automated appointment reminder messages to their clients via WhatsApp.
• Capture deposits when clients reschedule or cancel appointments.
• Fill cancelled appointment slots by alerting waitlisted clients.
• Manage client records, appointment history, and communication templates.
• View analytics related to no-show rates and revenue recovery.

The Service is provided "as is" during the beta period and features may change without notice. We reserve the right to modify, suspend, or discontinue any part of the Service at any time.

You must register for an account to use the Service. You agree to:

• Provide accurate, current, and complete registration information.
• Keep your login credentials confidential and not share them with any third party.
• Notify us immediately at hello@arrvo.app of any unauthorised access to your account.
• Be responsible for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

Arrvo offers the following subscription plans:

• Starter (Free trial) — 14-day free access with no payment required. At the end of the trial period you must upgrade to a paid plan or your account will be restricted.
• Studio — £39/month — Up to 3 staff members and unlimited clients.
• Team — £59/month — Unlimited staff, multi-location support, and API access.

All prices are inclusive of VAT where applicable. Subscriptions are billed monthly in advance.

Payment processing. Payments are processed securely by Stripe, Inc., a third-party payment processor. By providing payment details, you also agree to Stripe's Services Agreement and Stripe's Privacy Policy. Arrvo does not store your full card details — all payment data is held by Stripe in accordance with PCI-DSS standards.

Failed payments. If a payment fails, we will attempt to retry the charge. If payment remains outstanding after 7 days, your account may be suspended until the balance is settled.

Price changes. We will give at least 30 days' notice of any subscription price increase by email.

Cancellation. You may cancel your subscription at any time from the Settings page of your account or by emailing hello@arrvo.app. Cancellation takes effect at the end of your current billing period; you will retain access to the Service until then.

Refunds. We do not offer pro-rata refunds for partial months. However, if you experience a significant service failure attributable to Arrvo, please contact us and we will assess your request on a case-by-case basis.

Free trial. No charge is made during the 14-day free trial period. You may cancel at any time during the trial with no obligation.

Deposit capture transactions. Deposits collected from your clients via Arrvo's deposit-capture feature are processed by Stripe on your behalf. Any disputes regarding client deposits are between you and your client. Arrvo is not a party to those transactions and accepts no liability for chargebacks or payment disputes between you and your clients.

Arrvo sends WhatsApp messages to your clients on your behalf using the Meta WhatsApp Business Platform. By using this feature, you agree to comply with:

• WhatsApp Business Policy
• WhatsApp Commerce Policy
• Meta Platform Terms

Client opt-in consent. You are solely responsible for ensuring that each of your clients has explicitly opted in to receive WhatsApp messages from your business before adding them to Arrvo and sending messages. You must:

• Clearly inform clients that they will receive WhatsApp appointment reminders from you.
• Provide a simple method for clients to opt out of WhatsApp messages at any time.
• Honour opt-out requests promptly within the Arrvo dashboard.
• Retain records of consent as required under applicable law (UK GDPR / PECR).

Prohibited messaging. You must not use Arrvo to send messages that are:

• Spam, unsolicited bulk messages, or messages to clients who have not opted in.
• Misleading, deceptive, fraudulent, or impersonating any person or entity.
• Threatening, abusive, harassing, defamatory, or otherwise unlawful.
• Promoting illegal products, services, or activities.
• In violation of Meta's Prohibited Content policies.

We reserve the right to immediately suspend messaging capabilities or terminate accounts that violate WhatsApp's policies or these Terms. Meta may independently suspend or terminate access to the WhatsApp Business Platform for policy violations.

Message delivery. We do not guarantee delivery of WhatsApp messages. Delivery depends on factors outside our control including client device status, network connectivity, and Meta's infrastructure.

As a business using Arrvo to manage your clients' personal data, you are the data controller under UK GDPR and Arrvo acts as your data processor. You are responsible for:

• Having a lawful basis under UK GDPR for processing your clients' personal data.
• Providing your clients with a privacy notice explaining how their data is used.
• Responding to data subject access requests from your clients.
• Ensuring data you upload to Arrvo is accurate and obtained lawfully.
• Complying with the Privacy and Electronic Communications Regulations (PECR) when sending marketing or reminder messages.

Our processing of your client data on your behalf is governed by our Privacy Policy, which also serves as our data processing addendum for UK GDPR purposes.

You agree not to use Arrvo to:

• Violate any applicable local, national, or international law or regulation.
• Transmit any unsolicited or unauthorised advertising or promotional material.
• Upload or transmit viruses, malware, or any other malicious code.
• Attempt to gain unauthorised access to any part of the Service or its related systems.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Resell, sublicense, or make the Service available to third parties without our written consent.
• Use automated means (bots, scrapers, crawlers) to access the Service.
• Interfere with or disrupt the integrity or performance of the Service.
• Use the Service in any way that could damage the reputation of Arrvo or Meta.

All intellectual property rights in the Arrvo platform, including software, design, trademarks, and content, are owned by or licensed to us. These Terms do not grant you any rights to use our intellectual property except as necessary to use the Service.

You retain ownership of all data and content you upload to Arrvo ("Your Content"). By uploading Your Content, you grant us a limited, non-exclusive licence to process it solely to provide the Service to you.

Arrvo integrates with third-party services including Meta (WhatsApp), Stripe, Fresha, Square, and Google Calendar. Your use of these integrations is subject to the respective third-party terms of service. We are not responsible for the availability, accuracy, or conduct of any third-party service.

Links to third-party websites within the Service are provided for convenience only and do not constitute our endorsement of those sites.

No warranty. The Service is provided "as is" and "as available" without warranty of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

Limitation of liability. To the maximum extent permitted by applicable law, Arrvo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill, arising from your use of the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising from or related to these Terms or the Service shall not exceed the total fees paid by you to Arrvo in the three months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded or limited by English law.

You agree to indemnify, defend, and hold harmless Arrvo and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of the Service in violation of these Terms.
• Your violation of any third-party rights, including intellectual property or privacy rights.
• Your violation of Meta's WhatsApp Business Policy or any other Meta platform policy.
• Any dispute between you and your clients relating to messages sent or deposits collected via Arrvo.
• Your failure to comply with applicable data protection laws regarding your clients' data.

By you. You may terminate your account at any time by cancelling your subscription and requesting account deletion at hello@arrvo.app.

By us. We may suspend or terminate your account immediately, without prior notice, if:

• You breach these Terms or our Acceptable Use Policy.
• You violate Meta's WhatsApp Business Policy.
• We are required to do so by law or court order.
• We reasonably believe your account is being used fraudulently or to cause harm.

Upon termination, your right to use the Service ceases immediately. We will retain your data for 90 days post-termination to allow for retrieval, after which it will be deleted in accordance with our Privacy Policy.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage you to contact us at hello@arrvo.app before initiating any legal proceedings — most issues can be resolved quickly and informally.

Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Arrvo regarding the Service.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

No waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations freely.

For questions about these Terms, please contact:

Arrvo
United Kingdom
hello@arrvo.app
@GetArrvoApp